Guides

How to Set Up Twilio for WhatsApp Business: Step-by-Step Guide

Nov 10, 2025 · 15 min read

A complete walkthrough for connecting your WhatsApp Business account to Twilio.

Setup Steps

  • Create a Twilio Account - Sign up at twilio.com

  • Get WhatsApp Sandbox - Start testing in the sandbox

  • Apply for Production - Get your number approved

  • Configure Webhooks - Set up message receiving

  • Connect to Your CRM - Integrate with WhachatCRM

    • Common Issues and Solutions

  • Verification failed: Ensure your business is registered properly

  • Messages not sending: Check your Twilio balance

  • Webhooks not working: Verify URL is accessible

    • The entire setup typically takes 15-30 minutes.